We understand you probably have a couple of questions about what to expect when you visit us for a date with your stylist. Take a look below for answers to the most common questions we receive. If your question isn’t answered below just give salon a call and our team will be happy to help.

You can bring cash, debit card, credit card, American express or Apple pay to your appointment.


  • To help us achieve your dream colour we provide a complimentary consultation which needs to be booked at least 48 hours before your colour appointment.
  • Toners, Ecoplex, bonding treatments and treatments are not included in your colour services and will need to be booked with your other services.
  • All prices displayed are subject to confirmation during a consultation with your stylist.
  • The salon only use Professional hair colour stocked and provided by the salon itself.

For the safety of our guests, we ask that you read and follow our Skin Test policy highlighted below. Should you require further information please call the salon, who are on hand to advise.

  • We recommend skin tests should be carried out 48hrs before all colour appointments under the following circumstances:
    • New guests to The Hair Lounge who have never had professional colour before.
    • Existing guests to The Hair Lounge who are either; newly pregnant, had changes to their health condition, recently had a tattoo or those who have previously had a reaction to a colour service.
    • All guests (new and existing) who have not had a colour service in the last 6 months.
  • All skin tests will be done at the consultation.
  • All colour guests must be aged 16 years and above. ID may be required at the salon’s discretion.

You can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. Just follow the instructions on your confirmation email, or download our app and log in with your email or if in doubt give the salon a call and they’ll be able to help you.

We know life happens so we like to be as flexible as possible. That’s why you can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. If you don’t turn up for your appointment, you’ll be charged a 50% fee as we won’t have a chance to offer that appointment with your wonderful stylist to someone else.

We understand that emergencies happen. If an emergency stops you from making your appointment please just give your salon a call and our lovely team will be able to help.

If the The Hair Lounge needs to cancel or reschedule your appointment you will not be charged and the team will contact you directly to arrange a new time for your appointment.

Just click any of the Book Now buttons on our website to be taken straight to our booking platform. Or we have a great App ‘The hair lounge London’ where new guests can set up an account or returning guests can log in with their email and adding a password. You can leave as little as a £1.00 deposit.

Your details are safely and securely stored.

At The Hair Lounge we like to look after our regular guests. We offer a 10% discount on every appointment rebooked in salon.

A fixed surcharge between £15 – £30 may be added to your Service Bill for any of the following circumstances: large regrowth, long/thick hair, restyling, double Ecoplex or double Toner. Any additional costs will be discussed with you during your appointment.

We appreciate that sometimes, some things just don’t go to plan, and you may want your money back.

At The Hair Lounge, we don’t offer monetary refunds, as we’d love the opportunity to rectify the issue and to regain your trust.

All situations are assessed on a case-by-case basis. As a result, you may be offered either a complimentary re-do at the salon or, a Hair Lounge Gift Card to the same value of your original appointment, to be redeemed at a time and salon that suits you.

All refund requests are managed internally by our Client Care Team.

In the unlikely event we notice an unusual pattern of refund requests; e.g the same guest continually requesting refunds for their most recent experience at The Hair Lounge, then we may have to deactivate the account and any associated accounts. If this happened to you and you think we’ve made a mistake, please get in touch with our Client Care Team who will be happy to discuss this with you.

Please note, we reserve the right to take legal action if your complaint doesn’t match the service you received in salon.